Frequently Asked Questions

Are these genuine products?

Yes, 100%. We have active subscriptions to all the authors of the products featured on our website. We download from them and redistribute to you. The downloads are not altered in any way.

Are the files and downloads legal?

Yes, 100%. We have active subscriptions to all the authors of the products featured on our website. We download from them and redistribute to you. The downloads are not altered in any way.

Are you the developer of these files?

WP Sweet is not affiliated, associated, authorized, endorsed by, or in any way related to third-party developers, including: WordPress, WooCommerce, YIThemes, Elegant Themes, WPMU dev, Studiopress, Themify, iThemes, AffiliateWP etc.,

Can I cancel anytime?

Of course. You?re not locked into anything. You can cancel your subscription by logging into the members area and visiting the subscriptions link.

If you run into any problems, let us know and we?ll be happy to cancel it for you!

Can I get a refund?

Given the nature of digital content that can be downloaded instantly after a purchase has been made; there is no ?trial? or ?grace period? after purchasing an item or subscription which means all sales are final. Once you have download an item, there is no way to ?return? it. As such refunds cannot be provided unless we have made changes to these terms that materially affect you to your detriment. In exceptional cases, where applicable as follows, refunds are initiated.?You can request for a refund, If

  • Until and unless you have not downloaded any item after subscription/items purchase.
  • Item cannot function (not applicable on non-compatibility issues with other author items).

No refunds for subscription based products

Do you offer technical support for themes or plugins?

Due to the nature of our repository, we do not offer any support or technical support for themes, plugins, or extensions.

If you require technical assistance for these tools, then we suggest that you purchase a license from the original developer or vendor.

Do you provide updates to the products?

Yes. As soon as we are notified about an update, we download it from the author and update it on our site at the same link of your download area.

We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.

You can also see our regular updates by visiting our?update page.

If you found any old version of product in our product store, please notify us by filling this form:

Does WordPress Soft provide license keys?

We do not provide, lease, release, or resell license keys. All the products offered on this website are licensed under the GNU General Public License (GPL).

You do not need license keys to use them in your projects, regardless of how many you need. The plugins and themes only require license keys to get automatic updates from their authors.

How can I hide license reminders or usage keys?

Consider hiding the license activation reminders through a plugin like ?WP Nag Hide.? This plugin is free and very popular in the WordPress community. Make sure to check the official documentation for more information!

How can you offer the products at such low prices?

All WordPress items such as plugins and themes are licensed under the General Public Licence (GPL).

This means that once we have purchased the item we are free to redistribute it if we choose to do so.

Your membership to our site goes towards maintaining and buying the subscriptions to 3rd party theme and plugin authors. This form of crowdfunding helps keep prices low and we can then pass this benefit on to you.